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Is it necessary to Login before I can purchase any product?
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Yes Correct. We only provide services to members, as we need your Personal information to confirm any of your order, and make sure that your valuable Credit Card are authorized to be used. The registration procedures are simple and straightforward. Please do not worry.
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Would my personal information being
protected? |
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All personal information collected from the registration
page is for internal statistic purposes use only. All information
will be protected under the privacy policy. |
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Where can I change my personal details?
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Please change it in "my
account" at the upper right corner. |
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What should I do if I forgot my Login
or password? |
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Forgot your password? click [here]. |
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Where can I check my order? |
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Your placed ordered could be checked by using our "Order
tracking" function. |
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Is it secure to pay by Credit Card in
your site? |
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theFairy.com uses industry-standard SSL (Secure Sockets
Layer) encryption to protect the confidentiality of your personal
and credit card information during transmission over the Internet.
Our privacy policy insures that your information is fully secure and
protected.
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What can I do if I found that the product
I like is out of order? |
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You can email to contact
us |
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After I placed my order, how many days
do I expected the product(s) will come? |
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This will depends on the place where you want us to
send and which type of delivery methods you have chose?
After we confirmed your payment, usually the delivery date will be
within 1-3 working days. You can check the delivery status through
our "Order tracking" function. |
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In what currency do you accept? |
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All currency in theFairy.com refers to Hong Kong Dollar
(HKD). |
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How much Shipping method and charges? |
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All Postage charge will be based on the weight of the
products you ordered. You will be given choices for postal method,
except for all international shipments, only SpeedPost service will
be provided. All extra postal costs will be shown automatically when
you "Checked Out" from our system. |
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Do I need to pay for any Custom duties?
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For all international shipment, we will state the description
and final price of your product(s). Please noted that all custom duties
are levied by your countries' Custom Department and will be varies
in different countries. theFairy.com will not be responsible for any
of the Duties/Tax charges. |
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Is there any Refund? |
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All products sold are in good condition and guaranteed
authentic and are final. No cash refund will be given under all circumstances.
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